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Vetevo GmbH

Head of Operations (w/m/d) im digital Health

Operations & SCM – Berlin, Deutschland
Department Operations & SCM
Employment Type Full-Time
Minimum Experience Experienced

When it comes to the health of your pets, we take a different approach. Our aim is to bring about change in a sector that has remained static for years by offering extensive health services for pets and their owners - all in one app.

Our services cover the entire spectrum of veterinary care, from laboratory tests and medication to treatments, all from the comfort of your home. Together, these services offer  a unique way of tracking the well-being of your pets. 

We currently serve more than happy 15,000 customers in DACH and are rapidly growing into a market with millions of potential customers. Our aim is to challenge the way we experience caring for the wellbeing of our pets and to bring about groundbreaking change in the veterinary market. Our pet healthcare solutions combine the convenience of modern technology with the quality and care of traditional veterinary care.

We are proud ‘Doers’, always ready to overcome new challenges and take risks. Our company is aimed at finding a simple and intuitive solutions for complex problems - fueled by our passion to provide a superior experience  to our customers. We are constantly looking for talents, which are motivated to do their part in shaping the future of animal health, to join our dynamic team. 

Our Attitude

We reach for the stars.

  • We believe that innovation and curiosity fuel our future and therefore encourage these traits.
  • We strive for the best customer experience we can offer and nurture a personal relationship with our customers.
  • We pride ourselves on our successes and learn from mistakes, always with the goal of improving and providing excellent customer service.

We never stop learning.

  • We have an insatiable thirst for knowledge: It is key to learn from others and stay informed in the world surrounding vetevo. 
  • We offer learning and development opportunities to our employees.
  • We don’t mind taking risks and challenging the status quo.

We are passionate about what we do.

  • We are ‘Doers’ and try to delight and assist our customers and colleagues in ways they haven’t even thought of.
  • We are passionate about technology, marketing, product & design.
  • We proactively approach our duties with the aim of fulfilling them quickly and effectively.

Your responsibilities

  • You develop long-term strategies and structures, ensuring efficient running of all business operations as well as expansion within Europe to bring vetevo to a new level.
  • You take care of internal operations processes ranging from logistics to acquisition of new goods.
  • You are responsible for ensuring excellent quality and performance of our operations.
  • You are responsible for cooperation and coordination of important external and internal stakeholders (Sales, Customer Care, Laboratory, Transportation, Logistics, Business Development and Production).
  • You manage control and accomplishment of our KPIs, in order to achieve a maximum level of customer satisfaction while maintaining high quality and efficiency in our products and services.
Your qualifications
  • You are a ‘Doer’ and a fast and ingenious solver of complex problems.
  • You love actively designing and creating new structures.
  • You have a university degree with a major in Business, Logistics or a related field of study.
  • You have 4+ years of experience in operations management, including leadership experience. .
  • You are skilled, quick and reliable in acquiring, analyzing and evaluating information.
  • You have a good sense of business and are used to measure the results of your business quantitatively using KPIs.
  • You are a good team-player and are skilled in managing projects.
  • You boast excellent MS Excel skills, which enable you to carry out data analysis yourself.
  • You are charismatic,  work analytically and design your team’s strategy independently based on company-wide goals. 
  • You are fluent in English and German.

Our Offer

Our team is effective at decision-making and ideas rapidly become reality. Our leadership is accessible and always open for new ideas - no matter what position or branch in the company you work for. Furthermore, we offer opportunities and encourage personal growth and development. We believe that you can never stop learning and continuing to improve yourself and your environment. 

At vetevo, we follow the unbeaten paths of business. A close relationship with our customers and their pets is very important to us and we use modern technology in order to make their lives easier. 

We offer a 21st Century approach when it comes to working-times. We handle working hours on a basis of trust instead of control, therefore you can flexibly opt for home-office at any time you like.  Your day is structured in the way that works best for you so you can meet deadlines and perform at the highest level you can. Furthermore, we offer a lot of freedom when it comes to planning and executing your work. The same applies to relations within the office. We are a collegial, international and diverse team, which incentivizes a positive working-environment for all of us. 

Our offices are located in the heart of Berlin, close to the Alexanderplatz. In and outside of work we offer a variety of benefits to suit your needs such as free drinks, fruits and snacks, a sponsored BVG ticket or activities with your colleagues after work. We want you to be the best you can possibly be.

We are are awaiting your application! 

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  • Location
    Berlin, Deutschland
  • Department
    Operations & SCM
  • Employment Type
  • Minimum Experience
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